SAP Customer Experience is a next-generation CRM solution for customer experience that supports all front-office functions, including consumer data protection, marketing, commerce, sales and customer service. SAMI-AEC integrates this modernized portfolio of cloud solutions, designed to improve the sales-only focus of legacy CRM products by providing a consistent experience across all channels in real-time.
Achieving Business Objectives via SAP Customer Experience Integration
Unified next generation client-centred approach
Comprehensive roadmap to integrate front and back office
Minimized innovation cycles using a leading-edge micro services architecture
Extensible applications for simpler adoption and adaptability
Connect with Your Customers and their Diverse Needs
With SAP Customer Experience, SAMI-AEC helps your business gather a unified view of your customers to identify and cater to your target groups. Besides, SAP Customer Experience also enables you to understand the needs and inclinations of your customers for you to customize new experiences and offerings for them.
You can dive deeper into the trends exhibited by your customers by viewing their order history. In addition to this, the service management and self-service capabilities offered under the customer suite create unparalleled experiences for your valued customers.
Expand Your Sales Horizon by Finding New Leads
SAMI-AEC understands your business ecosystem that includes productivity management, sales, and lead generation. As you steer through your business commitments, SAMI-AEC’s integration of SAP Customer Experience can help you convert potential leads into valued customers.
Alongside creating a channel for continuous lead identification and conversion, your business can also achieve increased sales automation to stay on top of all your CRM needs.
Solutions and Services
SAP Commerce Cloud
Experience management tool
Order management solution
Multiple product catalogues
Customer support ticketing
Self-service capabilities
AI-powered merchandising
SAP Sales Cloud
Contract lifecycle management
Sales content, learning, and forecasting
Partner relationship management
Sales automation and performance management
Sales order processing
Product variants and configuration
SAP Marketing Cloud
Personalised campaign management
Customer profiling & segmentation
Integrated data, tools and systems
Real time customer analysis
Measure conversion
Execution of KPIs
SAP Service Cloud
Real-time analytics
Service contract management
Customer monitoring and management
Real-time human resources management
Multi-channel customer support
Customer feedback management
SAP Customer Data Cloud
Identity and access management
Enterprise consent and preference management
User engagement and loyalty
Permission management
Identity lifecycle management
Personal data control
